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Shipping and Delivery page

Effective Date: 01/09/2024

At Travailo Immigration, we strive to ensure that all materials, documents, and other items related to your study abroad journey are delivered to you promptly and securely. This Shipping and Delivery Policy outlines the rules, timelines, and processes for shipping items to our clients.

1. Order Processing and Shipping Time

Order Processing: Once your order is placed and payment is confirmed, we will begin processing your order. This process typically takes 1 business days.
Shipping Time: After processing, items will be shipped and are expected to arrive within 1 business days for domestic shipments. Please note that shipping times may vary depending on your location and the availability of the item.
Business Days: Please note that "business days" refers to Monday through Friday, excluding public holidays.

2. Shipping Costs

Domestic Shipping: Shipping costs within India are [free/charged at a flat rate ].
International Shipping: For shipments outside Outside India, shipping costs will be calculated based on the destination and weight of the package. Additional customs duties or taxes may apply, which will be the responsibility of the recipient.

3. International Shipping Process (if applicable)

Customs and Duties: International shipments may be subject to customs fees, import duties, and taxes, which are not included in our shipping charges. These fees vary by country and are the responsibility of the recipient. Travailo Immigration is not responsible for any delays caused by customs processes.
Delivery Times: International shipping times vary by destination and are generally expected to take between2 and 3 business days after processing. However, delays may occur due to customs processing or other unforeseen circumstances.
Tracking Information: All international shipments come with tracking information, which will be provided to you once the order is shipped. You can use this information to monitor the delivery status of your package.

4. Shipping Restrictions

P.O. Boxes: Please note that we do not ship to P.O. Boxes or APO/FPO addresses. A valid street address is required for delivery.
Restricted Items: Some items may be restricted from shipping to certain countries due to local laws and regulations. We will notify you if your order includes any such items.

5. Lost or Damaged Items

Lost Items: If your shipment is lost in transit, please contact us within 10 days of the expected delivery date. We will work with the carrier to locate your package or provide a replacement if necessary.
Damaged Items: If you receive a damaged item, please notify us within10 days of receipt. We may request photos of the damage to assess the situation and will arrange for a replacement or refund as appropriate.